Clinical safety

DCB0129 is NHS England’s standard for clinical risk management by the makers of health IT. It asks us to find the ways PharmacyHUB could contribute to harm to a patient, to put a control in place for each, and to record them in a hazard log and a Clinical Safety Case Report signed off by a registered clinician.

PharmacyHUB is built to DCB0129, the NHS clinical safety standard for health IT (version 4.2).

Our Clinical Safety Officer is Omar Hamed, a pharmacist registered with the General Pharmaceutical Council, registration number 2224086, who practises in community pharmacy and is a partner in PharmacyHUB.

The Clinical Safety Officer approves the clinical scope, our clinical risk management plan, each version of the hazard log and each safety case report, accepts the risk that remains for each hazard, and reviews every safety concern reported to us.

The parts of PharmacyHUB where a fault could reach a patient: the controlled drugs register, the private prescription register, the Responsible Pharmacist log, the fridge log, incidents and safety alerts, bookings, and the services count.

The current Clinical Safety Case Report is version 1.0, approved by our Clinical Safety Officer on 17 October 2026 and issued on 18 October 2026. It covers PharmacyHUB v0.439.3.

Every change to PharmacyHUB is checked for clinical risk before it is released, and the hazard log and the report are reviewed with each release. A release that changes a hazard or its controls updates the hazard log and gets a new version of the report, and this page gives its date.

If your pharmacy uses PharmacyHUB, or is thinking of it, you can ask for the hazard log summary and the Clinical Safety Case Report for the version you use. Email hello@pharmhub.co.

The report sets out each hazard, how it is controlled, and what a pharmacy does on its side, for your own clinical risk assessment under DCB0160, the standard for organisations that use health IT.

If you think PharmacyHUB contributed to a patient safety incident, or could, email hello@pharmhub.co with “safety concern” in the subject. You don’t need to be sure. Please don’t send patient details: what happened, on which screen, when, at which branch, and your own incident reference if you have one, are enough.

Every concern is logged and reviewed by our Clinical Safety Officer. It sits beside your own reporting, such as an incident to LFPSE or a controlled drugs concern to your Controlled Drugs Accountable Officer, and doesn’t replace it.