Accessibility statement

We want everyone in a pharmacy team, and every patient who books with one, to be able to use PharmacyHUB. We aim for it to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA.

It partly meets that standard. The screens listed below pass every level A and AA rule our automated check tests, except for the issues listed under “What doesn’t meet the standard yet”.

This statement is self-assessed: we checked PharmacyHUB ourselves. It has not been audited by an outside organisation. If your organisation needs one, email hello@pharmhub.co.

An automated check runs in our tests on every proposed change to PharmacyHUB. It uses axe, a widely used accessibility testing tool, to test each of these screens against the WCAG 2.0, 2.1 and 2.2 level A and AA rules axe can check, at the width of a phone (400 pixels) and of a computer (1,280 pixels):

• Sign in
• Identify yourself, where staff pick their name and enter their PIN on a branch computer
• The branch dashboard
• The controlled drugs register
• The Responsible Pharmacist log
• Fridge temperatures
• Incidents
• Booking an appointment for a patient, in the app
• The bookings calendar
• A pharmacy’s public booking page, where patients choose a service
• This statement

A change that adds a new failure to one of these screens fails our tests. On 19 October 2026 we also went through each of them with the keyboard’s Tab key, to check that every link and button can be reached and shows clearly when it is selected.

Automated tools find only some accessibility problems, so our tests check more in a real browser: that the sign-in screens have one main heading, show a focus ring on every link, button and field, and fit a phone without scrolling sideways; that the text on each page of our own website has enough contrast with its background; and that turning off motion on your device never hides anything.

Each of these is on our list to fix.

• White writing on our main pink buttons has a contrast of 3.5 to 1 with the pink, below the 4.5 to 1 the standard asks for. On the sign-in screen, the controlled drugs register, the Responsible Pharmacist log, the fridge screen, the incidents screen and the bookings calendar. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).
• The name of the tab you are on is pink on white, a contrast of 3.5 to 1, below the 4.5 to 1 the standard asks for. On the controlled drugs register, the Responsible Pharmacist log, the fridge screen, the incidents screen, the Book screen and the bookings calendar. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).

We haven’t yet checked:

• the rest of the app’s screens, or its forms and windows part-way through a task
• booking online after choosing a service: picking a time and giving your details
• using PharmacyHUB with a screen reader
• text made twice as large, and screens narrower than 400 pixels
• the files PharmacyHUB makes, such as PDF and spreadsheet exports

If something in PharmacyHUB is hard to use, or you need information from it in a different format, email hello@pharmhub.co with “accessibility” in the subject. Tell us the screen, what you were trying to do and what happened. We’ll reply and tell you what we’ll do about it.

We prepared this statement on 19 October 2026, from our automated check and our own check with the keyboard. The issues above come from the same list our automated check works from, so when one is fixed, it comes off this page.